Offline Recruitment Drive by Verint Systems, Bangalore | Approx. Package Rs.4,00,000/- Per Annum
Job Description
Please Note: – This Recruitment Drive is OPEN for all Bangalore-based eligible and interested candidates. It’s completely free of Cost
Name of the company: Verint Systems
Position Title: Product Support Trainee
Approx. Packages: Rs.4,00,000/- per annum + Cab Facility, Shift Allowances, etc.
Job Location: Bangalore
Educational Criteria:
- BE / BTech / ME / Mtech (CS / IT )
- No Percentage Criteria
- Pass out Years 2022 & 2023
Terms & Conditions:
- The candidate is willing to work night shifts.
- Open to working rotational shifts (24/7) with 2 days a week off.
- Service agreement for 02 Years.
Skills Required:
- Knowledge of SQL will be an added advantage.
- Excellent communication skills to handle customers across different countries.
Job Skills & Responsibilities:
- Respond to customer calls to report or follow up on or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
- Open to work in rotational shifts
Deadline to Apply: Friday, 08th Sep 2023 till 12:00 PM (After the deadline profiles will not be considered, please note)
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IT Jobs